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Your Questions Answered !!

Below are a few of our most frequently asked questions.. For more frequently asked questions follow the buttons below. If you cannot find what your looking for, please click here.

 

1. Can I order for a PDF proof?

2. Can I order more than one product at the same time?

3. Can I place my order by phone or courier or by visiting your office?

4. How do I re-order?

5. My order is not complete, what should I do?

6. What if I'm not happy with my order?

7. What if I've made a mistake or want to cancel my order?

8. Can you send me an invoice?

9. Do prices include VAT?

10. Do you accept cheques/DD/Bank Transfer/cash?

11. What does the total cost of the transaction include?

12. Why do you charge before dispatching my goods?

13. How fast can you deliver my order ?

14. Can I collect my order or arrange for my own courier?

15. Delivery and handling charges?

16. Do you deliver outside India?

17. Where's my order?

18. How do i know that i am getting a good value for my money ?

19. What printing process do you use?

20. Can you colour match to what i have already printed ?

21. Which machines do you use ?

22. How low are your prices?

 

 

 

1. Can I order for a PDF proof?

Yes. We will be pleased to send you a PDF proof for your order in your e-mail. Just tick the check box while placing your order online. The charges for the same will be added to your cart.

2. Can I order more than one product at the same time?

Yes, you can. You can add your first product to the shopping cart, then click on 'Add Products'  to place more orders at the same time. When you have finished, add it to the cart, you will then see all products for ordering.

3. Can I place my order by phone or courier or by visiting your office?

Yes, you can either hop-in to any of our nearest franchisee office and place order easy. You can also place order online in a few easy steps.

4. How do I re-order?

All orders are saved on our system and are available for re-ordering at any time. If you need any amendments files that have been uploaded will need re-uploading.  Click here for re-ordering

5. My order is not complete, what should I do?

If you have received your order and you believe it is not complete, refer to your shipment notification to check if all items have been dispatched together. Email us with details of what is missing click here.

6. What if I'm not happy with my order?

If you are not delighted with your order, and the fault is ours, simply return them and we will refund the FULL item price.

We can only print items with the details that you input, so we cannot take responsibility for spelling errors. If you're not happy with your order for some other reason, then please contact us and we will look into your query and respond as soon as possible.

Forward your query to us here

7. What if I've made a mistake or want to cancel my order?

We apologise if this is the case but our ordering system is fully automated and we are unable to cancel or amend an order once it has been placed.

8. Can you send me an invoice?

An electronic invoice is generated when you place an order online. Please print this off if you require a VAT invoice. We cannot issue hard copies for online orders. You will surely get an invoice if you place an order at a franchisee office.

9. Do prices include VAT?

No, VAT will be added at 4.0% at the payment page.

10. Do you accept cheques/DD/Bank Transfer/cash?

Yes. We’d be delighted to take DD, Cheque or cash payment. We require full payment before we start.

11. What does the total cost of the transaction include?

All printing costs, postage & packing, standard delivery and VAT.

12. Why do you charge before dispatching my goods?

Your payment is processed at the time your order is placed. As the items ordered are bespoke to our customers they cannot be resold if payment should fail for any reason, therefore payment has to be secured before the goods are produced.

13. How fast can you deliver my order?

As quickly as you need it! Next day if you’re in a real rush. Our most common products are delivered in 3,5 or 7 working days. You can also get your order in half the time by paying 20% extra surcharge.

Some Products can even be delivered in as less as 24 Hours time. Please look for the 'E' logo on the product. Emergency orders attracts for 100% surcharge.

14. Can I collect my order or arrange for my own courier?

Sorry we are unable to offer either of these services.  If you have placed the order at any of the franchise office than you can collect your order yourself.

15. Delivery and handling charges?

You'd be pleased to know that we do not charge extra for delivery and handling anywhere in India. Shipping and handling costs are calculated by weight for International orders.

See our prices here.

16. Do you deliver outside India?

Yes. We can deliver anywhere in the world. Please see our delivery & handling charges for orders outside India

17. Where's my order?

Your order can be tracked online. Just click on "Track your order" and use your unique order Id to know the exact status for your order. However, you will receive a notification email on the day it is dispatched.

18. How do I know that I am getting a good value for my money?

Quite simply, we’re not like any other printer you have been dealing with. Our Print layout system is ultra-efficient. It produces massive economies of scale, simply not available at any other printing company. This means we can pass the savings directly on to you in the form of low prices. It’s really simple, yet incredibly effective.

19. What printing process do you use?

All our products are printed using four colour process (CMYK). This enables you to use as many different colours as you like for no extra cost. We are unable to offer Pantone colour printing.

20. Can you colour match to what I have already printed?

No. Your order may not look exactly the same as something you’ve had printed before. With our presses, it’s likely to look a lot better.

21. Which machines do you use ?

Our capacity planning endures on 40 different high definition state of art machines which print superbly. We won't bore you with the details :)

22. How low are your prices?

As low as 78% than the industry average prices. Since we produce on massive scales providing you advantageous pricing each time you place an order.

23. Do you deliver outside India?

Yes. We can deliver anywhere in the world. Please see our delivery & handling charges for orders outside India

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